Shipping policy
At XplusStore, we aim to deliver your orders in a reliable and efficient manner. Please review our shipping policy below.
1. Processing Time
- All orders are processed within 1–3 business days
- Orders are not processed on weekends or public holidays
- Once your order is processed, it will be prepared for shipment
2. Shipping Time
Estimated delivery time:
10 to 15 business days depending on shipping conditions, destination, and logistics factors.
Delivery times may vary due to:
- Customs clearance
- Courier delays
- Peak seasons or high demand
- External logistics factors beyond our control
3. Shipping Locations
We currently ship to:
- United Arab Emirates 🇦🇪
- Saudi Arabia 🇸🇦
- Kuwait 🇰🇼
- Qatar 🇶🇦
- Bahrain 🇧🇭
- Oman 🇴🇲
4. Shipping Fees
- Shipping costs are calculated at checkout
- Promotions may include free shipping on selected products
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email
- Tracking updates may take a few days to appear depending on the courier
6. Split Shipments
To ensure faster delivery:
- Your order may be shipped in multiple packages
- Items may arrive separately
7. Delivery Responsibility
- Customers are responsible for providing accurate shipping details
- XplusStore is not responsible for:
- Incorrect addresses
- Failed delivery attempts
8. Delays & Exceptions
While we aim to meet delivery estimates:
Delays caused by:
- Customs
- Courier services
- External logistics
…are outside our control and do not qualify for refunds or cancellations
9. Lost or Missing Packages
If your package is delayed or missing:
- Contact us within 7 days of expected delivery date
- We will investigate with the shipping provider
Claims submitted after this period may not be accepted
10. Contact Us
For any shipping inquiries:
Email: support@xplustore.com